It’s a subject close to our hearts and the holy grail of all communication. But we also know the essential thing is that you can not create empathy without Congruence.
I’d love to know what you think. Use the comments below or get in touch on twitter. And enjoy.
Henny
Great! Feeling with people. That’s as nifty a definition as I’ve heard.
Thanks Doug – totally agree. And a great analysis of the difference between sympathy & empathy. The whole thing was so well done everyone should watch it!