Harrods – a lesson in how to give great customer service
It was such a simple thing but it made a deep impression. Saturday saw the 13th anniversary of my son’s birth. After watching Harry Enfield’s ‘Kevin Turns 13’ (compulsory viewing for all early teens), we spent the day in London – shopping, eating and watching giant Dwarves and a supersize Hobbit at the IMAX. We experienced many examples of customer service throughout the day – from friendly efficiency (Top Man) to bored disinterest (IMAX) but the prize has to go […]
Speak Easy – how to present with confidence
Mark Twain Whether you’ve got three weeks or three months to prepare, giving a presentation or speaking in public can be daunting. In fact public speaking is right up there with most people’s worst fears: dying, heights, enclosed spaces, spiders. It seems we’d rather face a mob baying for blood than deliver a short 5-minute presentation on the latest sales figures. It’s a little bit bonkers. Ok’ness is a state of mind Getting nervous is not always something you can do […]
In presentations, things don’t go wrong. They go differently.
SatNav has made complete idiots of us all. It’s true. Even though you know you should really come off at the next junction, or keep going straight on, you do as you’re told. You listen to the computerised voice of reason telling you to ‘Take the second exit…’ And you end up going the wrong way. This over reliance on a third party is not just confined to the box of tricks guiding you along the highway and byways. But, […]
Why making small changes can help when the big stuff looms… But I’ve always sat here… For some people moving desks is a really big deal. They’ve created their territory, put up their pictures, moved their phone and adjusted the height of their screen and chair so they’re perfectly aligned. All of this is a good thing. And should be encouraged. But. Becoming so entrenched in one space can become less like creating a home and more like building an […]